FAQ

What will I receive in my box?
Each member will receive 2-3 items every month handpicked by our personal shoppers specifically for you. You will also receive a bonus add on item each month such as a pair of socks or an undershirt; typically a 'basic' item.

What kind of brands will I receive?
Our personal shoppers are constantly out shopping for the hottest threads to match your personal style. We will send you clothing from well known brands you would find at any mall or major department store but also items from quality indie clothing brands you have yet to discover.

How much is the clothing worth in each box?
Each box has a guaranteed value of at least $130; however most of our boxes exceed this number. It really comes down to what great items our personal shoppers find for you this month, but regardless you will see significant savings without having to spend hours at the mall.

Can I return an item?
In order to keep costs down and provide you with quality items, we can’t accept returns at this time. However, be assured that we strongly utilize your style profile and as long as you provide us with honest answers your box will exceed your expectations. In the rare case you don’t like an item, we’re sure there’s another stylish buddy you can pass it along to!

Can I exchange an item?
We only exchange items due to sizing issues. In the event that an item does not fit properly, we will offer to exchange your item, however we can't guarantee that we will be able to exchange for the exact same piece of clothing and/or color. If an exchange is necessary please contact us at flyguythreads@yahoo.com within 7 days of receiving your box. At this time we are not able to cover return shipping but will ship your exchanged item free of charge or include it in your next month’s box; whichever your prefer.

When will I be billed?
The great thing about our service is that we do not have recurring billing so if you want to skip a month you do not have to cancel or pause; you simply login and purchase a box whenever you want to receive one. We offer two types of subscription options: a month by month purchase and a 3 month subscription paid in full at time of order. Since there is no recurring billing you will be billed for your box at time of purchase. You can purchase the current month's box until the very last day of that given month.

When will I receive my box?
All boxes ordered within the first 3 weeks of the month are shipped out the last week of that month and they typically arrive 5-7 business days after shipment. If you order your box the last week of the month, then please expect it to be delivered 5-7 business days following date of order.

For 3 month subscription plans, your boxes are also shipped out the last week of the month.

Where do you ship?
Currently we only ship within the United States, however we do ship to all 50 states including Hawaii and Alaska. We are also looking to expand to Canada and other areas next year so follow us on social media to stay in the loop!